Job Opening

Account Manager at The Roadmap

Experience: Minimum 3 years in a client-facing role. We’re looking for strong organisation, clear communication and reliability. Previous experience in marketing, client services or project coordination is a genuine advantage but not a requirement, this role is designed to develop someone into a full Account Manager.

Language: English (Fluent/Nativel or C2)

The Role:

You’ll support the delivery and communication across a portfolio of clients, working closely with Account Managers, sales, and the wider team.

This is not a passive support role. You’ll be responsible for keeping projects organised, making sure tasks move forward, and ensuring clients stay informed and confident in the work.

You’ll learn how client delivery actually works, from onboarding to reporting to ongoing communication.

Work Pattern:

This role starts office-based in Madrid during training and onboarding.

Once you are fully trained and consistently performing, some remote flexibility may be agreed based on performance and the needs of the role.

You must be based in Madrid.

What You’ll Do:

  • Support client onboarding and initial setup
  • Keep tasks, timelines and updates accurate in Monday.com
  • Coordinate with design, SEO, content and development teams
  • Prepare reports and summaries for client meetings
  • Join client calls and take structured notes
  • Follow up on actions after meetings
  • Ensure deadlines are met and nothing slips
  • Help maintain clear and consistent client communication
  • Assist with reviewing performance data and reports
  • Flag issues early and escalate when needed

What “Good” Looks Like:

  • Nothing gets missed or forgotten
  • Your notes are clear and useful
  • Clients feel informed and looked after
  • Tasks move forward without constant reminders
  • You spot issues before they become problems
  • You take feedback and improve quickly

How the Role Evolves:

  • Start by supporting multiple clients and internal teams
  • Take ownership of smaller client accounts over time
  • Begin leading parts of client communication and reporting
  • Progress into full Account Manager responsibility
  • Strong performers move into full Account Manager positions within 6 to 12 months

What We’re Looking For:

  • Strong organisation and attention to detail
  • Clear written and verbal communication
  • Comfortable working with multiple tasks and deadlines
  • Reliable and consistent in follow-through
  • Willing to learn quickly and take responsibility
  • Comfortable working with structured systems and processes

Nice to Have:

  • Experience in marketing, client services or project coordination
  • Familiarity with CRM or task management tools

Tools You'll Use:

  • Monday.com, Slack, Google Drive, Zoom, internal dashboards and reports

Compensation:

  • Base salary: €1,600 to €2,000 gross per month, experience-dependent
  • Clear progression into higher-responsibility roles

Progression:

  • Junior support track → full Account Manager
  • Further progression into senior client management or strategy roles
  • Progression is based on reliability, ownership and consistency, not time served

About the Roadmap

Established in 2019, our marketing agency offers personalized digital services to lay solid foundations and improve your online presence with a custom marketing roadmap for your business.
We’re a team of international young professionals aiming to make marketing refreshingly simple for businesses and brands.
We go above and beyond to exceed your expectations, constantly innovating with our marketing roadmap to stay ahead of the curve.

How to Apply

You’ll start with a short questionnaire. If you move forward, you’ll complete a practical task based on a real client scenario. We care more about how you organise, think and communicate than past experience.
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Read more about us

We’re a fun and friendly international team that works remotely from all over the world. We believe in keeping marketing refreshingly simple for businesses and brands, while always staying professional. Our values are simple yet effective: we go above and beyond to exceed your expectations. Our marketing roadmap is constantly evolving, and we’re always innovating to stay ahead of the curve.

About the Roadmap

Established in 2019, our marketing agency offers personalized digital services to lay solid foundations and improve your online presence with a custom marketing roadmap for your business.

Marketing Foundations

Ongoing Strategy

Sales Support

Recruitment Support

(Coming Soon)

Automation & AI

(Coming Soon)